Acceptable Use Policy

Last updated: January 24, 2026

1. Introduction and Scope

Vertex Digital Systems LLC (“Vertex,” “we,” “us,” or “our”) provides managed IT support, cloud infrastructure, cybersecurity, and related services through our website vertexdigitalsystems.net and pursuant to agreements with clients. This Acceptable Use Policy (“AUP”) describes the permitted and prohibited uses of our services, systems, and networks. It applies to all users of our website, clients, and any person or entity that accesses or uses our services or infrastructure. By using our services or website, you agree to comply with this AUP. Violation may result in suspension or termination of access, and we may cooperate with law enforcement or third parties where appropriate. This AUP is in addition to, and does not replace, our Terms of Service or any separate agreement you have with us.

2. Permitted Use

Our services are intended for legitimate business and professional use in accordance with applicable law and the terms of your agreement with us. Permitted use includes:

• Using our website to learn about our services, request information, or engage us for services in a lawful manner.
• Using our managed IT, cloud, cybersecurity, or related services for the purposes described in your statement of work or agreement, in compliance with applicable law and this AUP.
• Accessing your account and data in accordance with the access rights we have granted you and with due care for the security of credentials and systems.
• Cooperating with us in the provision of services, including providing accurate information and reporting issues or suspected misuse promptly.

3. Prohibited Activities

You may not use our services, website, or systems to:

3.1 Illegal or Harmful Conduct

• Violate any applicable law, regulation, or court order, including laws relating to fraud, money laundering, terrorism financing, sanctions, export controls, data protection, intellectual property, or consumer protection.
• Infringe the intellectual property, privacy, or other rights of any third party.
• Transmit, store, or process material that is defamatory, obscene, harassing, threatening, or that promotes violence or discrimination.
• Engage in or facilitate phishing, identity theft, or other forms of fraud.

3.2 Security Misuse

• Attempt to gain unauthorized access to our or any third party’s systems, networks, or data; probe, scan, or test vulnerabilities without authorization; or circumvent or attempt to circumvent security or access controls.
• Introduce malware, ransomware, or other harmful code; interfere with or disrupt the integrity or availability of our or any third party’s systems or data; or use our services to attack or abuse third-party systems.
• Share, sell, or misuse account credentials, access keys, or other authentication means; or allow any third party to use your account in violation of this AUP or your agreement.

3.3 Abuse of Resources and Third Parties

• Use our services in a manner that excessively consumes resources, degrades performance for other users, or violates any fair-use or resource limits we have communicated.
• Use our services to send unsolicited bulk communications (e.g. spam), to distribute malware, or to operate botnets or similar automated abuse.
• Use our services to host, distribute, or facilitate content or activity that would violate this AUP if conducted directly by you.

4. Security and Responsibility

You are responsible for maintaining the security of your account credentials, access keys, and any data or systems you control in connection with our services. You must:

• Use strong, unique passwords and multi-factor authentication where we make it available.
• Notify us promptly if you suspect unauthorized access to your account or any breach of security.
• Ensure that your use of our services, and any data you provide or process through our services, complies with applicable law and does not expose us or other users to harm or liability.

We implement reasonable security measures to protect our systems and our clients’ data, but we cannot guarantee that our services will be immune from all attacks or misuse. Your cooperation in reporting suspected violations helps us protect all users.

5. Monitoring and Enforcement

We may monitor use of our services and systems to ensure compliance with this AUP, to protect the security and availability of our infrastructure, and to comply with law. We may:

• Investigate suspected violations and request information from you to resolve incidents.
• Suspend or terminate access to our services, or remove content, where we reasonably believe there has been a violation of this AUP or of law.
• Report violations to law enforcement, regulators, or affected third parties where we believe it is appropriate or required.
• Cooperate with payment processors (such as Stripe), regulators, or other parties in connection with abuse prevention, fraud, or legal process.

We are not obligated to monitor all use or to take any particular action in response to every report, but we will address violations in accordance with our internal procedures and applicable law. If you believe your account has been suspended or terminated in error, you may contact us to request a review.

6. Reporting Violations

If you become aware of a violation of this AUP, or of suspicious or abusive activity involving our services or website, please report it to us promptly using the contact details below. Include as much detail as possible (e.g. nature of the activity, relevant URLs, timestamps, or account identifiers) so we can investigate. We will handle reports in accordance with our internal procedures and will not disclose your identity to third parties except where required by law or with your consent.

7. Updates to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or risk environment. We will post the revised policy on this page and update the “Last updated” date where applicable. Material changes may be communicated via email or a notice on our website where appropriate. Continued use of our services after changes constitutes acceptance of the updated AUP to the extent permitted by your agreement and by law.

8. Contact & Acceptable Use Inquiries

For questions about this policy, to report a violation, or to request clarification on whether a particular use is permitted, please contact us using the details below. We will respond in accordance with our internal procedures and applicable law.

We aim to respond to inquiries and abuse reports within a reasonable timeframe. For reports of suspected violations, please include sufficient detail (e.g. nature of the activity, relevant identifiers or URLs) so we can investigate and respond effectively.